Remote Customer Service Representative [United States]

 

#REMOT262642

Remote Customer Service Representative

2023-06-20

• Organization

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  Shared Services Center - Tucson

• 
  Location TUCSON, AZ (Shared Services Center - Tucson)
  Full Time
• Department Business Office
• Field Finance and Accounting

• Location TUCSON, AZ (Shared Services Center - Tucson)

• Department Business Office

• Field Finance and Accounting

• Full Time

Job Description

POSITION PURPOSE: Handles customers' inquiries in a professional manner. Demonstrates excellent customer service skills for internal and external customers with dignity and respect. Able to diffuse problems and alert supervisor/manager of potential issues. Accepts responsibility and maintains confidentiality.

This is a remote position.

ESSENTIAL JOB FUNCTIONS:

• Handles patient’s calls professionally with dignity and respect. Responds to telephone inquiries within (24) hours of the following scheduled work day in a manner that addresses the needs of the caller.
• Obtains all required billing information and completes all system modification required to ensure accurate billing on accounts.
• Active in collections of accounts, coordinating time payments and evaluating financial means.
• Clearly documents conversation with internal /external customer and action taken on accounts.
• Researches all incoming bankruptcy notices for appropriate handling and notifies agencies as applicable.
• Handles all address corrections immediately and modifies all required systems and accounts.
• Completes incoming correspondence, including calling the patient, documenting and resolution.
• Performs routine assignments independently and diffuses difficult situations without supervisor/manager intervention.
• Displays competency in health care billing requirement/follow up. Maintains current knowledge regarding assigned/related area by keeping up to date on communication, newsletters and resources.
• Displays competency in the use of department equipment, all computer software, fax, telephones and copy machine.

EDUCATION, SKILLS & EXPERIENCE

• High School graduate or equivalent
• Two (2) years Hospital/Physician Business office experience to include knowledge of collections, EOB processing, and billing.

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